These terms govern use of the Atlas platform provided by Execution Partner, LLC — including Atlas HQ, client Nexus workspaces, and the Atlas Connect mobile app. By creating an account or using the platform, the customer agrees to these terms.
Use of this website is covered by our terms of engagement. Consulting and implementation projects are governed by the engagement letter signed for that project, not by this page.
Accounts and access
A customer is the business or agency that holds the subscription. The customer decides who on its team may access its workspace and at what permission level. The customer is responsible for its users' activity and for keeping credentials secure. Accounts may not be shared between people.
Subscriptions, trials, and billing
Subscriptions run monthly unless agreed otherwise. Trials require a payment method on file and convert to a paid subscription at the end of the trial period unless cancelled before it ends. AI, messaging, and telephony usage during a trial is billed at cost.
Beyond the subscription fee, metered usage — such as AI processing, SMS segments, voice minutes, and phone numbers — is billed as incurred. Fees are non-refundable except where required by law. A customer may cancel at any time; cancellation takes effect at the end of the current billing period.
Customer data
The customer owns its data. We claim no ownership of it. The customer grants us the limited right to host, process, transmit, and display that data solely to operate the platform and deliver the features the customer has enabled, and to maintain backups.
How we handle that data — including data from connected accounts — is described in the Atlas Platform Privacy Policy.
Connected accounts and third-party services
The platform can connect to third-party services the customer already uses. Those services are governed by their own agreements between the customer and that provider. The customer is responsible for holding the rights necessary to connect an account and for complying with that provider's terms and policies.
We are not responsible for a third-party service changing, restricting, deprecating, or suspending its API or the customer's account with it. Where that happens, affected features may degrade or stop working.
Messaging, calling, and compliance
Customers who send messages or place calls through the platform are the sender of record. The customer is responsible for obtaining and maintaining the consent required by applicable law and carrier rules, for honoring opt-outs, for accurate sender registration, and for the content of its messages. We may suspend messaging that puts platform or carrier compliance at risk.
AI-generated output
The platform uses AI to draft content, summarize activity, and suggest actions. Output can be wrong. The customer is responsible for reviewing anything it sends, publishes, or acts on. Features that publish or send externally require human approval or a schedule the customer sets.
Acceptable use
Customers may not use the platform to break the law, to send unlawful or deceptive messages, to infringe others' rights, to store data they have no right to store, to probe or disrupt the platform's security, to resell access outside an agreed agency arrangement, or to reverse engineer the platform.
Availability and support
We work to keep the platform available and to communicate planned maintenance in advance. We do not guarantee uninterrupted service. Support is provided through the channels described in the customer's plan.
Confidentiality
Confidentiality is mutual. Each party protects the other's non-public information, with the standard exceptions for information that is already public, independently developed, or required to be disclosed by law.
Warranties and liability
The platform is provided as is, without warranties of any kind except those that cannot be disclaimed by law. To the fullest extent permitted by law, Execution Partner is not liable for indirect, incidental, or consequential losses, or for lost profits or lost data, and total liability under these terms is limited to the fees paid in the twelve months preceding the claim.
Suspension and termination
We may suspend an account for non-payment, for a breach of these terms, or where continued use presents a legal, security, or compliance risk. A customer may terminate at any time.
On termination, the customer may export its data. After a reasonable wind-down period, we delete or anonymize the customer's data other than what we must retain for legal, tax, or backup reasons.
Changes to these terms
We may update these terms. The effective date at the top reflects the most recent revision. We will notify account administrators of material changes. Continued use after a change takes effect constitutes acceptance.
Governing law
These terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules.
Contact
For questions about these terms, email contact@executionpartner.ai.